All Systems Operational

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Real-time system status and incident updates for Huwise. You'll find current service availability and any ongoing issues affecting our platform. Availability may depend on your hosting location. You can find it in your backoffice, below the left menu (EU-1, ME-2, etc).

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Data consumption




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Portal interface




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0

Upcoming Maintenances

2

Incidents Last 30 Days

0

Maintenances Last 30 Days

History (Last 30 days)

Service Degradation – EU-3 zoneDegraded Performance

Incident Status

Degraded Performance


Components

Data consumption, Portal interface, Portal administration


Locations

EU-3



September 16, 2026 10:18AM CEST
September 16, 2026 8:18AM UTC
RESOLVED

Portals hosted in this zone experienced slowdowns caused by malicious traffic targeting one of them. Mitigations were deployed on Sep 11 and service has been nominal since. The malicious traffic fully stopped on Sep 15. No data was affected.

September 11, 2026 5:09PM CEST
September 11, 2026 3:09PM UTC
MONITORING

The performance degradation affecting the customers-fr zone has been resolved. Return to normal was confirmed at 5:09 PM (Paris time). Our team identified the cause as abnormal network latency within our infrastructure, without a full service outage; customers may have experienced slowness rather than complete unavailability. The situation progressively improved before returning fully to normal. We remain vigilant and continue monitoring the situation. Please don't hesitate to reach out if you notice any further anomalies.

September 11, 2026 1:55PM CEST
September 11, 2026 11:55AM UTC
INVESTIGATING

We have identified a service degradation affecting the EU-3 zone. Some users may experience slow response times or temporary errors when accessing their portals. Our technical team has identified the root cause and is actively working on a resolution. An initial corrective action has already been applied, and we continue to closely monitor the situation.
Slowdown on the platformDegraded Performance

Incident Status

Degraded Performance


Components

Portal interface, Portal administration


Locations

EU-3



September 16, 2026 9:32AM CEST
September 16, 2026 7:32AM UTC
RESOLVED

Service is back to normal

September 11, 2026 1:06PM CEST
September 11, 2026 11:06AM UTC
MONITORING

Mitigation put in place has reduced the abnormal traffic. We are now monitoring service stability closely before considering the incident resolved.

September 11, 2026 12:25PM CEST
September 11, 2026 10:25AM UTC
IDENTIFIED

Abnormal DDoS-type traffic originating mostly from China (Tencent). An IP range block has been put in place on the DILA zone to limit the impact.

September 11, 2026 11:50AM CEST
September 11, 2026 9:50AM UTC
INVESTIGATING

Slowdown in the EU-3 area. Service availability is unaffected, but response times are degraded. Our teams have identified the likely cause as abnormal traffic (DDoS type). Investigation is ongoing