All Systems Operational

Updated a few seconds ago

Real-time system status and incident updates for Huwise. You'll find current service availability and any ongoing issues affecting our platform. Availability may depend on your hosting location. You can find it in your backoffice, below the left menu (EU-1, ME-2, etc).

Authentication




Operational


Knowledge resources




Operational


Notifications




Operational


Data consumption




Operational


Portal interface




Operational


Data processing




Operational


Portal administration




Operational


Analytics




Operational


0

Upcoming Maintenances

3

Incidents Last 30 Days

0

Maintenances Last 30 Days

History (Last 30 days)

Some portals in the EU-3 location are unreachablePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Data consumption, Portal interface, Data processing, Portal administration, Analytics


Locations

EU-3



December 17, 2025 9:36AM CET
December 17, 2025 8:36AM UTC
RESOLVED

This incident has been resolved.

December 16, 2025 5:20PM CET
December 16, 2025 4:20PM UTC
MONITORING

The service is back to normal.

December 16, 2025 5:07PM CET
December 16, 2025 4:07PM UTC
MONITORING

Update - Some portals are still experiencing slowdowns.

December 16, 2025 4:30PM CET
December 16, 2025 3:30PM UTC
MONITORING

We have identified and mitigated a network stability / latency issue at our french infrastructure provider that has impacted the availability and performance of some customer portals in the EU-3 zone.

December 16, 2025 1:47PM CET
December 16, 2025 12:47PM UTC
MONITORING

Actions have been taken; the service is back to stable, and we are monitoring the results.

December 16, 2025 1:13PM CET
December 16, 2025 12:13PM UTC
INVESTIGATING

We are currently investigating this issue.
Unable to authenticate with Huwise accountsService Disruption

Incident Status

Service Disruption


Components

Authentication


Locations

Global



December 4, 2025 6:17PM CET
December 4, 2025 5:17PM UTC
RESOLVED

The faulty configuration has been reverted, authentication is now working properly.

December 4, 2025 6:12PM CET
December 4, 2025 5:12PM UTC
IDENTIFIED

A faulty configuration has been deployed on our infrastructure.

December 4, 2025 4:53PM CET
December 4, 2025 3:53PM UTC
INVESTIGATING

After clicking “Login” or submitting a 2FA token, Huwise users might encounter a white page displaying “400 Bad Request”, preventing successful authentication.
Some portals in the EU-3 location are unreachableOperational

Incident Status

Operational


Components

Data consumption, Portal interface, Data processing, Portal administration, Analytics


Locations

EU-3



December 2, 2025 3:17PM CET
December 2, 2025 2:17PM UTC
RESOLVED

The combination of a high load and of infrastructure sizing issue caused the crash of a specific component that impacted some customers environments. Restarting the impacted component fixed the issue. We are working fixing the faulty configuration to avoid the same situation occurring in the future.

December 1, 2025 7:17PM CET
December 1, 2025 6:17PM UTC
MONITORING

While the service is back to normal, we are investigating to identify the root cause of the issue.

December 1, 2025 7:03PM CET
December 1, 2025 6:03PM UTC
INVESTIGATING

Some customer portals in the EU-3 location have been impacted by a connectivity issue.