Active Incident

Updated a few seconds ago

Real-time system status and incident updates for Huwise. You'll find current service availability and any ongoing issues affecting our platform. Availability may depend on your hosting location. You can find it in your backoffice, below the left menu (EU-1, ME-2, etc).
Some portals in the EU-1 location are slow or unreachableOperational

Incident Status

Operational

Components

Data consumption, Portal interface, Data processing, Portal administration, Analytics

Locations

EU-1


November 6, 2025 10:47AM CET
November 6, 2025 9:47AM UTC
[Investigating] Degraded Performance

The data portals in the Eu-1 zone are very slow. We are doing our best to restore services as quickly as possible.

November 6, 2025 11:27AM CET
November 6, 2025 10:27AM UTC
[Monitoring] Operational

Service is being restored. We are monitoring the situation closely.

Authentication




Operational

Knowledge resources




Operational

Notifications




Operational

Data consumption




Operational

Portal interface




Operational

Data processing




Operational

Portal administration




Operational

Analytics




Operational

0

Upcoming Maintenances

4

Incidents Last 30 Days

0

Maintenances Last 30 Days

History (Last 30 days)

Some portals in the EU-3 region are unreachable.Service Disruption

Incident Status

Service Disruption


Components

Data consumption, Portal interface, Data processing, Portal administration, Analytics


Locations

EU-3



November 5, 2025 12:23PM CET
November 5, 2025 11:23AM UTC
[Investigating] Service Disruption

Network issue at our cloud service provider

November 5, 2025 12:25PM CET
November 5, 2025 11:25AM UTC
[Monitoring] Service Disruption

The system stabilized after the host was restarted.

November 5, 2025 12:34PM CET
November 5, 2025 11:34AM UTC
[Resolved] Operational

The issue was due to a network instability in our French cloud provider infrastructure.
The hosting location ME-1 is unreachableService Disruption

Incident Status

Service Disruption


Components

Data consumption, Portal interface, Data processing, Portal administration, Analytics


Locations

ME-1



October 30, 2025 9:00AM CET
October 30, 2025 8:00AM UTC
[Investigating] Service Disruption

ME-1 domains are unreachable and all services are down. We are doing our best to restore service.

October 30, 2025 9:25AM CET
October 30, 2025 8:25AM UTC
[Monitoring] Service Disruption

Service has been restored, and we are monitoring the situation closely.

October 30, 2025 9:26AM CET
October 30, 2025 8:26AM UTC
[Monitoring] Service Disruption

-

October 30, 2025 12:52PM CET
October 30, 2025 11:52AM UTC
[Resolved] Operational

Impact: The incident affected the 'ME-1' zone, rendering domains unreachable and all services within that zone down. Contributing factors: The root cause was identified as a network outage in the Oracle 'me-1' region. Remediation: Partial service restoration occurred around 08:18 UTC with further stabilization by 08:34 UTC. The incident was resolved by Oracle at 09:04 UTC.
Problem with datasets with minute-by-minute schedulingService Disruption

Incident Status

Service Disruption


Components

Data processing


Locations

AP-1, CA-1, EU-1, EU-2, EU-3, ME-1, ME-2, US-1



October 27, 2025 2:35PM CET
October 27, 2025 1:35PM UTC
[Investigating] Service Disruption

Datasets scheduled every minute are triggered only every hour.

October 27, 2025 2:46PM CET
October 27, 2025 1:46PM UTC
[Resolved] Operational

The time change in France on Saturday night caused an error in the calculation of the launch times for publications scheduled every minute, which were only triggered every hour. We have restored full functionality and are now investigating the specific cause of the disfunction to prevent it from happening again during the next time change.